CFA and associated consumer, privacy, civil rights, labor and open government groups unequivocally support the Consumer Financial Protection Bureau (CFPB) proposal to publish consumer narratives in the public complaint database. Director Cordray has called the complaint narrative the “heart and soul” of a complaint. We agree. Complaint details will provide a much more complete portrait of consumers’ experiences with financial companies and equip consumers to protect themselves from financial trouble. Complaint narratives will help the public understand problems and trends in the industry, and inspire companies to compete based on customer service excellence.