Consumer Groups Comments' to the FCC on Truth in Billing
In the present Notice of Inquiry, the Commission seeks comment on the clarity, accuracy and thoroughness of information available to consumers when they choose a communications service provider; choose a service plan; manage the use of their service plan; and decide to switch providers or plans. The Notice of Inquiry properly expands on past investigations, raising questions about not just billing practices but also sales practices more broadly, including pointof-sale disclosures that drive consumer purchase decisions.
