Consumer Groups Comments to the CFPB Regarding the Consumer Complaint Database
Dear Director Cordray:
We the undersigned consumer, civil rights, good government, and community groups, and members of Americans for Financial Reform (AFR), congratulate the Bureau on the inclusion of a public database as an integral part of the CFPB complaint process. This is a bold first step. We firmly believe that public access to consumer complaints is a public service and will have extensive value to both consumers as a pre-purchase tool, and for the Bureau as an effective way of reducing the number of complaints it receives by providing individuals use of the database as an early warning system.
