January 10, 2011 1 min read

Consumer Group Comments to FCC on Empowering Consumers to Avoid Bill Shock

CFA TC

This proceeding goes to the heart of resolving an increasingly widespread consumer issue: shockingly high bills for wireless communications services. As the Commission noted in the NPRM, three studies of the problem have shown that unexpectedly high charges affect millions of consumers. Immediate consumer protections are needed to minimize further harm. Consequently, Commenters applaud the Commission for taking up this issue in an NPRM that envisions a baseline of consumer protection from such charges. We urge the Commission to adopt in large part its proposed rules, requiring wireless providers to supply automatic and free alerts when subscribers are in danger of incurring additional charges, whether due to incurring domestic or international roaming charges, exceeding allotments of voice minutes, text messages, or data, or other reasons.

Related Articles

CFA TC
February 24, 2026 / Press Releases
CFA’s State of the Economy 2026
CFA TC
December 22, 2025 / Press Releases
Mayor-Elect Mamdani Appoints Consumer Protection Champion Sam Levine as Commissioner of New York City Department of Consumer and Worker Protection
CFA TC
December 12, 2025 / Blogs
Trump’s CFPB Waves the White Flag on the Military Lending Act to Give MoneyLion a Sweetheart Deal. Why?
CFA TC
December 01, 2025 / Testimony & Comments
CFA and AELP Submit Petition to FTC for Renewed Click to Cancel Rulemaking