Comments in Favor of Including Consumer Narratives in the CFPB Public Complaint Database
The Consumer Federation of America supports the Consumer Financial Protection Bureau’s commitment to improving consumer information about financial products and practices and safeguarding personal consumer information. Similar efforts to collect and publicize consumer complaints through the Consumer Product Safety Commission’s saferproducts.gov database and the National Highway Traffic Safety Administration’s SaferCar.gov database have improved the complaint process for consumer products and automobiles, resulting in numerous improvements to or recalls of unsafe products or vehicles. When consumers are empowered to share their experiences with regulators and companies in a structured way that facilitates communication and timely resolution, markets work better and products are safer.
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