In a letter to Michael Carowitz, Chief of the Enforcement Bureau of the Federal Communications Commission (FCC), CFA, National Consumer Law Center on behalf of its low-income clients, the Center for Responsible Lending, Consumer Federation of America, Public Citizen, Public Knowledge, and Higher Ed, Not Debt, collectively representing millions of student loan borrowers and other consumers, have made a formal request for an enforcement action against Navient Solutions, LLC for its violations of the Telephone Consumer Protection Act (TCPA) by robocalling student loan debtors and others, repeatedly and abusively, even after multiple requests to stop. The groups ask that the FCC investigate the charges detailed in the letter, and then bring an enforcement action against Navient to force it to stop making robocalls to consumers from whom it does not have consent to call, or consumers whose consent has been revoked.

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